Your Questions Answered

Who is this service best suited for?
Our Wedding Packages are most appropriate for couples looking for an easy solution and are happy to leave the design details to the experts.


When will my flowers be delivered?
After you place your order, we’ll reach out and coordinate the delivery schedule for the day. If you have any questions regarding your delivery, please don’t hesitate to reach out on email shelby@roanokefloristevents.com



Where do you deliver?
We do not have delivery restrictions. We are happy to deliver and set up anywhere. 


How do I pay?
After booking you will have an option of paying online or over the phone.

Can I receive a refund if I change my mind?
If you’ve placed an order and want to cancel, we will provide a full refund if we are given a notice 30 days in advance. If the event is two weeks out or less and is canceled, no refund will be available.


What color palettes are available?
We’ve curated a very special collection of color palettes and will use the best blooms of the season in line with the palette you choose. 


What if I want a ceiling installation or other ceremony feature?
We’d love to work with you to create a beautiful custom design for your day. Ceiling installations, table arrangements and custom ceremony features are part of our Full-Service Wedding approach.



When should I place my order?
We require a minimum of 28 days notice and suggest placing your order 2 – 4 months before your wedding day. 


What if I want a formal consultation?
We would be happy to meet with you! See our booking link on our main page to schedule a free consultation.


Will you replicate an image I supply to you?
You deserve more than a recreation of someone else’s bouquet. You and your partner have a unique story to tell and we feel so blessed to be part of your day. Leave it to us to make one bespoke for you!